General Terms and Conditions

1. INTRODUCTION

These General Terms and Conditions (hereinafter the “GTCs”) regulate the use of the website https://www.vidiocore.com/ (hereinafter the “Website”), operated by VIDIOCORE LTD, a company duly incorporated under the laws of England and Wales, having its registered office at 167–169 Great Portland Street, 5th Floor, London, England, W1W 5PF, and registered under Company Number 17027666 (hereinafter referred to as the “Company”, “We”, “Us”, or “Our”).

These GTCs govern the access to and use of the Website and the AI-powered video generation and related services provided therein (the “Services”) by any natural or legal person (the “Customer”, “You”, or “Your”).

2. SUBJECT MATTER

These GTCs set forth the rules governing the use of the Company’s Website, account registration and management, and the provision of the Services.

The Company undertakes to use commercially reasonable efforts to provide the Customer with access to the Website and to enable the Customer to access and use its AI-powered video generation technology and related digital Services. Such Services may include, but are not limited to:

• generation of digital videos based on Customer prompts;
• creation of AI-generated advertising videos;
• creation of AI-generated personalised greeting / congratulatory videos;
• editing or modification of AI-generated video content;
• listing and offering AI-generated videos for sale through the Website;
• purchasing ready-generated videos available in the Website’s video library;
• participation in token-based transactions within the Website ecosystem.

The Services are delivered exclusively through the Website and are subject to the technical capabilities and limitations of the Company’s systems and third-party providers.

The Company reserves the right to suspend or terminate access to the Services in the event of misuse, unlawful activity, or violation of these GTCs, in accordance with the provisions set forth herein.

3. ELIGIBILITY

The Company restricts access to its Website and Services to ineligible individuals or entities that fall into any of the following categories:

• Persons or entities subject to sanctions or embargoes imposed by the EU, US, or UK.
• Individuals or entities prohibited from accessing the Company's Website or Services under EU, UK, or US export control laws.
• Individuals residing in jurisdictions subject to EU, US, or UK sanctions or embargoes.
• Legal entities incorporated in, or ultimately controlled from, jurisdictions under EU, US, or UK sanctions or embargoes.
• Individuals under the age of 18.
• Individuals lacking legal capacity.
• Individuals with criminal felony convictions.
• Individuals involved in any form of illegal activity.
• Individuals and enterprises subjected to the appropriate injunction issues by the competent authority in accordance with the applicable legislation.

The Company does not conduct pre-screening or eligibility checks. Therefore, it is solely the Customer's responsibility to ensure their compliance with the Company's eligibility requirements. If an ineligible individual or entity uses the Company's Website or Services, such use will be considered a material breach of these GTCs and may lead to the unilateral termination of the agreement with no subsequent refund and backlisting of You.

4. ACCOUNT SET UP PROCEDURE

To be eligible to use the Company's Services delivered though the Company's Website the Customer shall set up an account with the Company.

For the sake of creation and registration of the account the Customer shall fill and furnish application form specifying its email and password meeting the Company's security standards, after doing that the Customer shall validate its account by use of validation code delivered on the Customer's email specified during registration. Successful validation of the Account makes it accessible automatically.

5. ACCOUNT USE RULES

The Customer agrees to comply with the following rules when using their account, the Website, and the Company's Services:

• Lawful Use Only: By creating an account, the Customer commits to using it solely for lawful purposes. Use for illegal activities—such as criminal conduct, infringement of intellectual property, privacy violations, or the publication of defamatory, obscene, or otherwise prohibited content—is strictly forbidden.
• No Harm or Disruption: The Customer must not use the account in any way that may disrupt or impair the Website or Services, or cause harm to the Company, its users, third-party providers, or other third parties.
• No Unauthorized Access Sharing: The Customer may not transfer or share account access with any third party without prior written approval from the Company.
• Accurate and Updated Information: The Customer must ensure that all registration data remains accurate and up to date, and promptly make corrections as needed.
• Loss of Eligibility: If the Customer becomes ineligible to use the Services, they must immediately inform the Company and cease all usage until instructed otherwise.
• Reputational Protection: The Customer must not use the account in a manner that could damage the Company's reputation.
• Third-Party Data Use: The Customer is not permitted to use any third-party personal data without obtaining that person's explicit prior written consent.
• No Tampering or Reverse Engineering: The Customer is prohibited from altering, reverse-engineering, disassembling, or attempting to derive the source code of any part of the technology or software. Any attempt to sublicense, assign, sell, or transfer such rights is also forbidden.
• Video Sales Rules: Customers may list for sale only videos created exclusively using the Website’s tools and submitted to the designated video sales section. Sale of any videos not generated on the Website, or that infringe third-party rights, is strictly prohibited. Customers retain copyright ownership of their videos but grant the Company a license to display, list, and sell them in accordance with these Terms. Any violation of these rules constitutes a material breach of these GTCs.

A violation of the account use rules outlined in this section constitutes a material breach of these GTCs and may lead to unilateral termination of the agreement with no subsequent refund and blacklisting of the Customer. If the Company has reasonable grounds to suspect such a breach, it may, at its sole discretion, either:

• unilaterally terminate the GTCs with a refund, or
• suspend the Customer's account pending submission of satisfactory evidence disproving the alleged violation.

If the Customer fails to provide such evidence within a reasonable period, the Company reserves the right to terminate the GTCs with a refund.

6. SERVICES AND THEIR DELIVERY

The Company enables the Customer to access its AI-based technology, which may include, but is not limited to:

• AI-powered video generation based on user prompts;
• AI-generated advertising video production;
• AI-generated personalised greeting / congratulatory video production;
• editing or modification of AI-generated video content;
• listing and selling AI-generated videos to other users through the Website;
• purchasing ready-generated videos from the Website’s video library;
• participation in token-based transactions within the Website ecosystem.

The Company reserves the right, at its sole discretion, to modify, discontinue, or make changes to certain Services. If such modifications result in the Customer being deprived of the Services they reasonably expected, the Company will issue a refund.

Content available on the Company’s Website is generated through machine learning algorithms selected by the Company. As this content is licensed to the Company by its licensors in accordance with applicable law, it may not be altered or enhanced by others. The intellectual property rights in such content remain with their original creator.

The Company grants the Customer a non-exclusive, non-transferable, worldwide license to use, reproduce, and—unless otherwise stated—modify any content the Customer creates, for an indefinite duration, subject to the terms of the applicable license.

The Customer grants the Company a worldwide, royalty-free, irrevocable, perpetual, and non-exclusive license to use the Services, the Customer’s name, Content, and any associated rights—including intellectual property, publicity, and privacy rights—for internal operations and marketing purposes. The Customer confirms that they possess all necessary rights to grant such a license to the Company.

The Customer agrees to provide precise and accurate prompts when using AI-based technology, clearly specifying the intended actions to be performed. As the final results of such Services fall outside the defined scope of these GTCs, the Company disclaims all liability for the outcomes, including any misalignment between the Customer’s expectations and the AI-generated videos.

The Customer accepts full responsibility for all activities and communications conducted through their account. The Company is not liable for any content uploaded or transmitted by the Customer or third parties, including but not limited to errors, defamatory content, omissions, misinformation, intellectual property infringements, or offensive material that may be encountered.

Since the Company’s Services are provided via its Website, the Company undertakes all commercially reasonable efforts to ensure the Website remains accessible and operational. However, the Company does not guarantee uninterrupted service, error-free functionality, complete protection from harmful elements, or immunity from unauthorized access, system failures, or disruptions. This includes potential issues arising from internal or third-party hardware or software failures. Such occurrences shall not be considered breaches of these GTCs.

The Company reserves the right to temporarily suspend Website operations and make its Services inaccessible for purposes such as upgrades, modifications, maintenance, or technical servicing. In such cases, the Customer will be duly notified of the downtime and informed of the reasons behind it. The Company reserves the right to choose the notification method at its sole discretion—either by posting an announcement on the Website or sending an email to the address provided during the account registration process.

The Customer acknowledges and agrees that the Company may collect, store, and disclose information provided during the account registration process, prompts submitted to AI technology, and any content generated by the Customer, when legally required or in good faith, if such actions are reasonably necessary for the following purposes:

• Compliance with applicable laws and regulations;
• Enforcement of these GTCs;
• Addressing claims related to the infringement of third-party rights;
• Engaging in litigation or other legal proceedings involving the Customer or other relevant parties.

Additionally, the Customer acknowledges that the technical operation of the Website—including the delivery of Services and content—may involve the transmission of data over various networks and may require adaptations to meet the technical specifications of those networks or connected devices.

6.A USER-GENERATED IMAGE SALES

The Company enables the Customer to access its AI-based technology and to create digital videos, which may include:

• AI-powered video generation based on user prompts;
• AI-generated advertising video creation;
• AI-generated personalised greeting / congratulatory video creation;
• editing or modification of AI-generated video content.

Customers may list for sale only videos created exclusively using the Website’s tools and submitted to the designated video sales section. Sale of any videos not generated on the Website, or that infringe third-party rights, is strictly prohibited. Customers retain copyright ownership of their videos but grant the Company a worldwide, royalty-free, irrevocable, perpetual, and non-exclusive license to display, list, and sell them in accordance with these Terms.

The Company reserves the right, at its sole discretion, to verify the authenticity, compliance, and originality of Eligible Videos. Customers represent and warrant that they own all rights necessary to list, sell, and otherwise exploit the Eligible Videos in accordance with these Terms. Customers agree to indemnify and hold harmless the Company from any claims, losses, or damages arising from any breach of this representation and warranty.

All proceeds from the sale of Eligible Videos are credited to the Customer’s internal token balance. Customers may use these tokens within the Website ecosystem or withdraw their monetary equivalent following the instructions of the authorised payment agent. A commission of 10% applies to all withdrawals.

7. PRICE OF SERVICE AND PAYMENTS

By using the Company's Website and Services, the Customer acknowledges and agrees that the internal currency of the Website is token, which shall be used for all transactions within the Website’s ecosystem, including, but not limited to, the purchase of Services, the acquisition of Eligible Videos, and internal token-based operations.

The price of each particular Service, or transaction within the Website, including Eligible Video sales, shall be clearly specified on the Website at the time of the Customer’s action.

All payments, including token purchases, token withdrawals, or other transactions, are processed in accordance with the instructions of the Website’s authorised payment agent. Customers acknowledge that token balances and monetary equivalents are managed exclusively by the Website and are subject to Company rules, including fees, commissions, or other charges as specified herein or on the Website.

8. REFUNDS

In circumstances outlined in these Terms, as well as in cases specified under applicable law, the Customer may be entitled to a full or partial refund, depending on the nature of the grounds for such a refund.

Refunds related to token purchases, internal transactions, or Eligible Video sales shall be handled in accordance with the Website’s rules and the instructions of the authorised payment agent. Refunds may be issued in the form of tokens or, where applicable, their monetary equivalent, subject to the terms and conditions herein.

Refunds may be credited to the Customer’s internal token balance or, where permitted, withdrawn following the procedures and limitations outlined on the Website.

The Company reserves the right to deduct any applicable non-refundable costs or fees from any refund amount issued.

Refunds will be processed in a commercially reasonable timeframe, and the Company is not liable for delays caused by third-party payment providers or technical issues outside its reasonable control.

9. INTELLECTUAL PROPERTY RIGHTS

The Website and the Services incorporate materials such as software, text, graphics, videos, and tutorials, which are either owned by the Company or licensed from third parties. These materials are protected by applicable intellectual property laws in domestic and international jurisdictions. Unauthorized use of such materials may infringe copyrights, trademarks, or other legal protections.

The Company retains the copyright in the selection, organization, and presentation of all content on the Website. Except as expressly permitted in these GTCs, You do not acquire any rights to the content. Any further use, including reproduction, modification, distribution, licensing, or sale of the content for commercial or public purposes, is strictly prohibited without the Company's prior written consent. Removal of any copyright or proprietary notices from copies of the content is also prohibited. Uploading or displaying the content on other Websites or in networked environments is not allowed.

In the event of a breach of these terms, Your right to access and use the content will be automatically revoked, and You are required to promptly delete all copies of such content in Your possession.

All trademarks, trade names, and logos appearing on the Website or within the Services—whether registered or unregistered—are the property of the Company ("Company Trademarks"). Other trademarks that may appear are the property of their respective owners ("Third-Party Trademarks"). No license or right is granted to use any of these marks without prior written authorization. The use of Company Trademarks in hyperlinks or references requires the Company's explicit written consent. Any goodwill arising from the use of Company Trademarks shall inure exclusively to the benefit of the Company.

The Website and Services are further protected by trade dress and unfair competition laws. No content may be copied, imitated, or transmitted without prior express written authorization for each specific instance.

User-Generated Content and Eligible Video Licensing

By using the Website and its Services to create digital videos, the Customer grants the Company a worldwide, royalty-free, irrevocable, perpetual, and non-exclusive license to use, reproduce, modify, display, distribute, and exploit such videos—including those listed for sale (“Eligible Videos”)—for internal operations, marketing, or promotion purposes.

Users retain all intellectual property rights in the videos they create using the Website’s tools. Users may list Eligible Videos for sale, subject to these Terms and Conditions. Sale proceeds are credited to the Customer’s internal token balance, and Users may either spend tokens on the Website or withdraw monetary equivalents following the authorised payment agent’s instructions. A commission of 10% applies to all withdrawals.

The Company reserves the right, at its sole discretion, to verify the authenticity, compliance, and originality of Eligible Videos. Users represent and warrant that they own all rights necessary to list, sell, and otherwise exploit the Eligible Videos in accordance with these Terms. Users agree to indemnify and hold harmless the Company from any claims, losses, or damages arising from any breach of this representation and warranty.

The Company shall not be liable for any losses, damages, or disputes arising from the sale, use, or withdrawal of funds related to Eligible Videos, except to the extent expressly required by applicable law.

10. THIRD-PARTY MATERIAL

The Company disclaims all liability for any third-party content or materials made available through the Website or Services, including but not limited to user-generated content. This includes any errors, omissions, or losses or damages that may arise from the use of such content.

You acknowledge that the Company does not actively pre-screen third-party content. However, the Company and its authorized representatives reserve the right, at their sole discretion, to review, restrict, remove, or block access to any content accessible via the Website or Services.

You agree that You are solely responsible for assessing and assuming any risks associated with the use of such content, including Your reliance on its accuracy, completeness, or utility.

11. THIRD-PARTY PROVIDERS

As the Company does not control the Services and technical solutions offered by third-party providers, You agree to release the Company from any liability for losses or damages arising from any disruptions, failures, or interruptions to the Website or Services caused by a third party's failure to fulfill its obligations to the Company. This release applies only to the extent permitted by applicable law.

The Company reserves the exclusive right, at its sole discretion and at any time, to suspend, modify, or terminate any service or technical solution provided by a third party if that provider is found to be in violation of the Company's policies or agreements—including these GTCs— or if the provider poses reputational or operational risks to the Company.

12. THIRD-PARTY CONTENT

As third-party materials are not created by the Company and are not subject to pre-screening, the Company has no control over such content. Accordingly, You acknowledge and agree to release the Company from any responsibility or liability related to third-party content. This includes, without limitation, any errors, omissions, or losses or damages arising from Your use of such content. This release is limited to the extent permitted by applicable law.

The Company reserves the right, at its sole discretion, to remove, restrict, or disable access to any third-party content that is found to be in violation of these GTCs.

13. CYBER SECURITY

Both the Company and the Customer commit to maintaining cybersecurity and agree to undertake all commercially reasonable measures to prevent data breaches, unauthorized third-party access, data corruption, malware infections, insider threats, and other cybersecurity incidents.

The Customer agrees to keep their account credentials (login and password) strictly confidential and to take appropriate measures to prevent unauthorized third-party access.

In the event You lose control over Your account, You are required to promptly notify the Company. Failure to do so releases the Company from liability for any resulting damages.

If the Company has reasonable grounds to suspect that the Customer has lost control over their account, it reserves the right to temporarily block the account and request clarification. The account will remain blocked until the concerns are reasonably addressed.

If the Customer fails to respond to the Company's request for clarification within a reasonable timeframe, the Company may, at its sole discretion, terminate these GTCs without issuing a refund.

14. COPYRIGHT COMPLAINTS

The Company respects intellectual property rights and expects its Customers to do the same. If You believe that Your copyrighted material or other intellectual property has been used without authorization, You may submit a complaint in accordance with the procedure outlined below.

Filing a Copyright Infringement Notice

To report suspected copyright or intellectual property infringement, please submit a written notice to support@vidiocore.com with the subject line “Takedown Request.”

Your notice must include the following information:

• A physical or electronic signature of the copyright owner or a person authorized to act on their behalf.
• A clear and detailed description of the copyrighted work or intellectual property that has allegedly been infringed.
• The specific URL or other precise location of the infringing material on Our platform.
• Your contact details, including full name, mailing address, telephone number, and email address.
• A good faith statement that You believe the use of the material is unauthorized by the copyright owner, its agent, or the law.
• A declaration that the information provided in Your notice is accurate and that You are the copyright owner or authorized to act on behalf of the owner.

Submitting a Counter-Notice

If You believe that Your content was removed or access was restricted in error, or if You have legal rights to use the content, You may submit a counter-notice containing the following:

• Your physical or electronic signature.
• Identification of the material that was removed or disabled, and the location at which the material previously appeared.
• A good faith statement asserting that the removal or restriction was a result of mistake or misidentification.
• Your name, mailing address, telephone number, email address, and a statement consenting to the jurisdiction of the courts in England and Wales and agreeing to accept service of process from the original complainant.

Upon receipt of a valid counter-notice, the Company will inform the original complainant. Unless legal action is initiated by the complainant within 10 to 14 business days, the Company may reinstate the content in question.

15. INDEMNITY AND RELEASE

YOU AGREE TO INDEMNIFY AND HOLD HARMLESS THE COMPANY, ITS AFFILIATES, AND THEIR OFFICERS, DIRECTORS, EMPLOYEES, AND AGENTS FROM ANY CLAIMS, LOSSES, DAMAGES, LIABILITIES, AND EXPENSES (INCLUDING LEGAL FEES) ARISING FROM YOUR VIOLATION OF THESE GTCS, APPLICABLE LAWS, OR THIRD-PARTY RIGHTS. THIS INDEMNITY APPLIES TO THE HIGHEST EXTENT PERMITTED BY APPLICABLE LAW.

16. WARRANTY DISCLAIMER

THE WEBSITE, SERVICES, CONTENT, AND ANY TRANSACTIONS INVOLVING TOKENS OR USER-GENERATED VIDEOS ARE PROVIDED "AS IS" AND "AS AVAILABLE," WITHOUT ANY GUARANTEES OR WARRANTIES OF ANY KIND, WHETHER EXPRESS, IMPLIED, OR REQUIRED BY LAW. THIS INCLUDES, BUT IS NOT LIMITED TO, WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, NON-INFRINGEMENT, AVAILABILITY, OR ERROR-FREE OPERATION. ANY IMPLIED WARRANTIES ARISING FROM STANDARD BUSINESS PRACTICES OR INDUSTRY USAGE ARE EXPRESSLY DISCLAIMED TO THE FULLEST EXTENT PERMITTED BY LAW.

THE SERVICES ARE INTENDED SOLELY FOR ENTERTAINMENT PURPOSES AND DO NOT PROVIDE LEGAL, FINANCIAL, MEDICAL, PSYCHOLOGICAL, OR PROFESSIONAL ADVICE. IF YOU REQUIRE PROFESSIONAL ADVICE, YOU SHOULD CONSULT A QUALIFIED EXPERT.

17. LIMITATION OF LIABILITY

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, THE COMPANY SHALL NOT BE LIABLE FOR ANY DIRECT, INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES ARISING FROM YOUR USE OR INABILITY TO USE THE WEBSITE, SERVICES, TOKENS, OR ELIGIBLE VIDEOS, OR FROM ERRORS, OMISSIONS, OR INACCURACIES IN CONTENT OR AI-GENERATED VIDEOS, OR FROM TRANSACTIONS, SALES, OR WITHDRAWALS INVOLVING TOKENS OR USER-GENERATED VIDEOS.

18. ASSIGNMENT

Neither the Company nor the Customer may assign, transfer, delegate, or otherwise dispose of their rights or responsibilities under these GTCs without first obtaining written consent from the other party, except where the nature of the obligation or applicable law requires otherwise.

19. FORCE MAJEURE

Neither the Company nor the Customer will be held responsible for any loss, damage, cost, or liability caused by their failure or delay in fulfilling obligations due to events beyond their control.

If the force majeure situation continues for more than 90 business days, the unaffected party may terminate these General Terms and Conditions unilaterally.

20. APPLICABLE LAW AND JURISDICTION

By using Our Website and Services, You agree that any disputes—whether contractual or non-contractual, including issues about validity, breach, or termination of these General Terms and Conditions—will be governed by the laws of England and Wales, excluding conflict of law rules. All such disputes will be resolved exclusively in the courts of England and Wales.

21. SEVERABILITY

If a court finds any part of these General Terms and Conditions invalid or unenforceable, the rest of the terms will remain fully effective and enforceable.

22. TERMINATION

By using the Company's Website and Services, You agree that if You materially breach these Terms or any publicly available Company policy, the Company may terminate its relationship with You without refund. Termination will take effect no later than three calendar days after You receive and confirm a termination notice sent by email.

Deleting Your account is considered termination of the business relationship but does not entitle You to any refund.

Termination by either party does not relieve either side from fulfilling existing financial obligations or liability for any related damages, costs, or expenses.