Privacy Notice — Vidiocore

This Privacy Notice describes the core privacy practices developed and enforced by the company VIDIOCORE LTD, having its registered office at 167-169 Great Portland Street, 5th Floor, London, England W1W 5PF, with Company Registration Number 17027666 (hereinafter, the “Company”, “We”, “Us”, “Our”) delivering the Services as agreed (hereinafter the “Services”) through its Website https://www.vidiocore.com/ (hereinafter the “Website”). The present Privacy Notice is applicable to all individuals or legal entities using Our Website and Services (hereinafter the “Customer”, “You”, “Your”) regardless of their location or headquarters.

This Privacy Notice is an integral part of the Company's General Terms and Conditions (GTCs). If You have any suggestions, offers, questions, misunderstandings, or ambiguities related to this Privacy Notice, We encourage You to contact us. Please find below Our contact information:

Address: 167-169 Great Portland Street, 5th Floor, London, England W1W 5PF
Email: support@vidiocore.com

1. SCOPE OF APPLICATION AND DEFINITIONS

This Privacy Notice outlines how We process personal data in situations where We act as the data controller.

Definitions:

Personal Data refers to any information that can identify an individual, either directly or indirectly. This includes, but is not limited to, names, contact details, and payment information.
Data Controller means that We decide the purposes and methods for processing personal data. For example, when You provide Your details to register an account, We are acting as the controller.

This Privacy Notice does not apply when Our Customers or third parties process personal data for their own purposes. For instance, if a Customer sends an email containing personal data to carry out their business activities, they are the data controller and We act solely as a data processor, following their instructions or applicable legal requirements.

Furthermore, this Privacy Notice does not cover the use of third-party apps accessed through Our Services or linked on Our Website. We advise You to review the privacy policies of those third parties before using their Services.

2. INDIVIDUAL RIGHTS

We recognize and uphold the following core privacy rights for all individuals using Our Website and Services:

The right to be informed about the personal data We collect and maintain about You.
The right to access, update, or request the deletion of Your personal data.
The right to receive a copy of Your personal data in a portable format (data portability).
The right to control Your preferences regarding marketing and advertising communications.

Where possible, We provide automated or self-service tools to help You manage these rights efficiently. If such tools are not available, We will handle Your privacy-related requests manually and aim to process them promptly. If We need further information to fulfill Your request, We'll reach out via email, or, if unavailable, using the method by which You initially contacted Us.

Should We be unable to comply with a request—due to legal, regulatory, or other justifiable reasons—We will inform You and explain why. Where applicable, We'll also provide details about Your right to appeal the decision and how to file a complaint, depending on Your location.

3. PERSONAL DATA WE COLLECT

Information You Provide to Us

We collect personal data directly from individuals when they create an account, use Our Services, or contact Us. This includes, but is not limited to: Your name, email address, phone number, physical address, and payment details.

Information We Collect Automatically

When You access Our Website, use Our Services, communicate with Us, open Our emails, or engage with Our advertisements, We automatically gather certain data. This may include Your device ID, IP address, browsing behavior, and other usage-related information.

Information from External Sources

We may supplement Our records with personal data obtained from third-party sources, including public records, social media platforms, and data providers that lawfully share such information.

Information We Derive

In the course of Our operations and ongoing service improvement efforts, We generate insights and inferences about individuals using tools such as data analytics and artificial intelligence, including data related to:

The videos You generate using Our Services, such as video type, length, and associated prompts.
Your interactions with other Users or content available on the Website.
Your usage patterns to improve and personalize Our video generation Services.

NOTICE ON DATA COLLECTION!

TO FULFILL OUR OBLIGATIONS UNDER APPLICABLE DATA PROTECTION LAWS, WE HEREBY INFORM YOU THAT THE CATEGORIES OF PERSONAL DATA DESCRIBED ABOVE MAY BE COLLECTED WHEN YOU USE OUR WEBSITE AND SERVICES:

Your name and surname
Your email
Your password
Your IP address
Your device information
Your location data
Question / prompt history related to video generation
Billing details
Payment method
User patterns related to interactions with the Website and Services

WE INFORM YOU THAT WE WILL COLLECT YOUR PERSONAL INFORMATION FOR THE FOLLOWING PURPOSES:

For creation and managing Your account.
For customization of service, including personalized video generation and recommendations.
For modification and improvement of Our Website and Services.
For processing purchase requests, token transactions, and video sales.
For providing Customer support.
For Website traffic measurement and analytics.
For detecting DNS abuse, fraud, and other illegal activity.
For internal analysis to improve Our video generation technology and Service quality.

BY USING OUR WEBSITE AND SERVICES, YOU ACKNOWLEDGE AND ACCEPT THAT WE MAY OCCASIONALLY COLLECT ADDITIONAL INFORMATION FOR PURPOSES NOT PREVIOUSLY SPECIFIED. IN SUCH INSTANCES, YOU WILL BE INDIVIDUALLY AND CLEARLY NOTIFIED BY EMAIL WITH DETAILS ABOUT THE DATA BEING COLLECTED AND THE REASON FOR ITS COLLECTION. YOU WILL ALSO BE PROVIDED WITH THE OPPORTUNITY TO OPT OUT OF THIS DATA COLLECTION.

4. NO SALE OF PERSONAL DATA

We do not sell, lease, rent, or disclose Your personal data to third parties in exchange for money or any other form of compensation.

Your personal data may only be shared with third parties in accordance with this Privacy Notice and strictly for purposes related to providing, maintaining, and improving Our Services, such as video generation, video sales, and token-based transactions.

5. DISCLOSURES TO OTHERS

We may share personal data under the following circumstances:

With service providers (processors): These include parties who support Our operations and assist in delivering Our Services—for example, providers of security services, payment processors, customer support platforms, survey and contest facilitators, data analytics tools, and other business-related functions.
With business partners: Specifically those who are involved in delivering certain Services, such as email delivery or payment processing.
For legal and safety reasons: When required by law or in response to lawful requests by public authorities (e.g., law enforcement), or when necessary to protect Our rights, ensure safety, prevent harm, or enforce Our policies and agreements.
In connection with business transfers: If We are involved in a merger, acquisition, restructuring, or sale of assets, personal data may be transferred to the acquiring party or the new organization formed as part of that transaction.

6. IDENTIFIERS

Use of Identifiers

We utilize both optional and mandatory identifiers:

Optional identifiers are used to improve customer support, enhance Website performance, and enable advertising features.
Mandatory identifiers are necessary for essential functions such as account management, user verification, service continuity, security, and other core operations of Our Website and Services.

7. "DO NOT TRACK" AND OTHER PREFERENCE SIGNALS

Some web browsers provide a "Do Not Track" option, but since there is no universally accepted standard for this feature, We do not respond to "Do Not Track" signals. However, We do recognize and comply with universal opt-out mechanisms like the Global Privacy Control when mandated by applicable law.

8. STORAGE

We store personal data both on Our own systems and with trusted service providers, including Amazon Web Services.

9. INTERNATIONAL TRANSFERS

Generally, Your personal data will be stored and processed in the UK. However, there may be occasions when We transfer Your data to third-party providers located within the EEA. In rare cases, Your personal data might be transferred to providers outside the EEA. When this happens, We will take extra steps to ensure that data protection standards in the UK are fully upheld.

10. LENGTH OF RETENTION

We will retain Your personal data for as long as it is necessary to use Our Website and Services and for as long as You have an account with Us. Additionally, We will retain some data to comply with applicable legislation, particularly anti-money laundering (AML) and counter-terrorist financing (CTF) laws. Finally, We will retain Your personal data to appropriately respond to any legitimate claims from You or third parties, including, but not limited to, litigation.

11. SECURITY

We use risk-based approaches to protect personal data, including putting in place suitable security measures and providing training to Our employees. We also require Our service providers, business partners, and advertisers to implement comparable risk-based safeguards. When Your data is transferred outside the EEA, We put specific agreements in place and take all necessary actions to ensure Your personal data remains protected according to UK standards.

12. NO COLLECTION OF PERSONAL DATA ABOUT CHILDREN

We do not knowingly collect personal data from individuals under the age of 18 without the consent of a parent or legal guardian. If You believe that We have collected information from a child without the required permission, please contact Us at support@vidiocore.com.

13. LEGAL BASIS FOR PROCESSING

We handle personal data according to Your requests, with Your consent, to meet contract requirements, based on Our legitimate interests, or under other legal grounds. The specific reason for processing depends on the Services You use, the nature of the data, where the processing occurs, and Your location. If You have any questions about how Your personal data is processed, please reach out to Us at support@vidiocore.com.

14. NON-DISCRIMINATION

We will not discriminate against You for exercising Your privacy rights.

15. NO FINANCIAL INCENTIVES

We do not offer any financial incentives for providing personal data to Us.

16. NOTICE CHANGES

We may revise this Privacy Notice by publishing an updated version in the same place or elsewhere on Our Website, or by notifying Customers directly. Any modifications to this Privacy Notice will also apply to personal data collected before the update, provided that these changes do not lessen the rights of the individuals whose data is involved.

17. CONTACT US

If You have any questions, You can contact Us at help@vidiocore.com. We respond to all questions or concerns within 30 days.